You are automatically registered upon purchase of your HP subscription Care Pack and will receive an email confirming registration. HP Global Warranty does not offer an identical warranty everywhere in the world. These services can be purchased as packaged services or a contract to suit your requirements: The table shows you the main differences between Packaged Service and Services Contract: Proactive Monitoring & Automation Software, Must be purchased within 30 days of expiry of previous cover, One agreement can cover entire infrastructure, Equipment can be added to support during the term of the agreement, Can be cancelled (subject to notice period), Range of payment profiles available (depending on country), Flexible support periods (with multi-year discounts). HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). This page requires Javascript. HP Care Pack Frequently Asked Questions As our "how long does coverage last" section states, you get the most coverage and value if you purchase a Care Pack plan at the same time as your hardware purchase. You may also continue with the address as you entered it if you are sure it is correct. All the work performed on your PC is the real deal, with 100% genuine HP parts, freeing you from concerns about quality or reliability. The OfficeConnect new warranty and support experience offers: General Terms This HP Limited Warranty gives you, the end-user customer, express limited warranty rights from HP, the manufacturer. Post Warranty plans can be purchased no earlier than 90 days prior to expiration of the original product warranty or previously purchased HP Care Pack and no later than 30 days following expiration of the product warranty or previously purchased Care Pack. What is a HP subscription Care Pack and how does it work? Supplemental Data Sheet Terms for Support (CTDS01) Additional terms required when purchasing HPE support services. Buy now. HPE Support. You probably don't have this ID (most resellers don't provide it). OR, call the HPEFS PC Express team at 1-888-277-5942, HPE Post Warranty Foundation Care 24x7 Service HW and Collab Support 1 year. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Your session on HP Customer Support has timed out. See your browser's documentation for specific instructions. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. What types of care packs are available from HP.com Store? Flexible reactive support options. endstream endobj startxref Link a support agreement to access feature services such as: Proactive Care reports, Support Case Manager, specific agreements for service credits and software updates and licenses. Without adding to your in-house IT resources, you can integrate hardware and software support into a single package, boosting your current infrastructure. Continue through checkout to submit a purchase request and select 'leasing' as your preferred method of payment. HPE Support & Maintenance - Park Place Technologies When you purchase your HPE hardware, the item will be covered by limited warranty (sometimes known as standard or base warranty). It is strongly recommended that you edit the address and try again. Bill Me Later will use that data under its privacy policy. HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customers environment and how these products interact with each other. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Albania AL; . Count on a trusted technician who can come to your home or office within three business days to solve your problem. The HPE End User License Agreement ("EULA") governs the use of HPE software, unless it is subject to a separate agreement between you and Hewlett Packard Enterprise and its subsidiaries. Care Packs for Consumer or Home PC and Printers, Post Warranty Plans for Consumer or Home PCs and Printers. HPFSC reserves the right to change or cancel this program at any time without notice. Warranty check - Hewlett Packard Enterprise Support Center Standard Warranty for HP Networking Switches and Hubs, as it comes with the product. Expert online chat is limited to English language only and available during the service coverage window. PDF Software End User License Agreement and Warranty for - Aruba Not all customers may qualify. Further for those connected products, HPE extends general technical guidance to include HPE InfoSight analytics and the alerts and recommendations provided. No problem. Your payment amount and terms vary based on the subscription Care Pack you purchase. HP subscription Care Packs are only available at the time of purchasing your HP laptop or desktop PC on HP.com. Device failing or acting funny? High speed internet and Microsoft account required. HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service. HP Product. Initial phone-based diagnosis. {"baseProduct":{"productID":"H24T3PE","productName":"HPE 1 Year Post Warranty Tech Care Essential MSA 2050 Storage Service"},"navigationList":["Services and Support","Technology Services","Hardware Software Combo Support Service","HPE 1Y PW Tech Care Essential Service","HPE 1 Year Post Warranty Tech Care Essential MSA 2050 Storage Service"],"cartDetail":{"item":[],"price":{"currency":"USD","basePrice":0}},"productInfo":[{"productInfo":{"quantity":"1","productID":"H24T3PE","productName":"HPE 1 Year Post Warranty Tech Care Essential MSA 2050 Storage Service"}}]}. It should include 9x5 support with NBD Onsite Support and parts. Having it to support existing signout flows. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". What happens after I purchase my care pack? {"baseProduct":{"productID":"H39Y8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service"},"navigationList":["Services and Support","Technology Services","Hardware Software Combo Support Service","HPE 1Y PW Tech Care Basic Service HW Only","HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service"],"cartDetail":{"item":[],"price":{"currency":"USD","basePrice":0}},"productInfo":[{"productInfo":{"quantity":"1","productID":"H39Y8PE","productName":"HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service"}}]}. Support Services Central. Items sold by HP.com are not for immediate resale. We can also work with law enforcement to make sure your device is recovered as quickly as possible. Many support packages are risk-free, so you have nothing to lose by giving yourself better peace of mind. HP ProCurve Switch 2312/2324. Get advice, answers, and solutions when you need them. How do I verify if my hardware is still under warranty? If you are purchasing your care pack at the same time as your consumer PC or printer, recommended HP care packs will be displayed under the Support section on the product detail page of the PC or printer. Length of Warranty. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. Please try again shortly. That six-hour hardware restoration commitment starts as soon your call has been received and completed. Shop, Open Other restrictions may apply. Coverage begins either (1) day after base warranty expires if purchased during base warranty or (2) on purchase date if purchased after base warranty expires. Finding your Product Number. This usually covers a three year period and the support available without charge is likely to be next business day on-site with access to HPE chat and the HPE Support Centre. HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). Support Warehouse Ltd Floor 19 67 Albion Street Pinnacle Leeds LS1 5AA United Kingdom. Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. Your session on HP Customer Support has timed out. Content, Skip to HPE Tech Care Service is the operational support experience for HPE-branded hardware and software products (HPE Products). Expert online chat Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. HPE Tech Care Service datasheet - PSNow Please wait while we gather your contact options. Please note that once you cancel your Subscription, there is no reactivation option. Support Home Support Chat. b. Unclassified support agreements under which reimbursable orders may be placed, other If requested by HP via email, you may be asked to provide: You can utilize HP Support Assitant to find the serial number, HP provides product and technical support to our customers. Download PDF You may check your order status via our Track My Order page (Click Here to log in). Check your device's warranty status with Warranty check. The HDD is an original part from HPE. Learn how HPE technical resources will work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. Need help locating the right product for your business? HPE Support Services Central allows you to quickly and easily identify Support Services for your HPE products. HP Care Support Packs not only extend your warranty and coverage, but they also offer protection against stolen devices. For configured HPE products, on request, HPE assists Customers to understand the issues, alerts, and information provided by HPE InfoSight. Priority access to HPE experts who are aware of the Customer's environment and can help rapidly address any critical issues. Not all features are available in all editions or versions of Windows. Hewlett Packard Enterprise. And when your hardware needs work, youll have confidence knowing that youre backed with HP parts and know-how. To decide if you want to upgrade to Pick-up and Return services, Accidental Damage coverage, Theft Recovery, and 24/7 customer support. From extended manufacturer coverage to accidental damage protection from drops, spills, and surges, from theft recovery to expert advice, an HP Care Pack covers all of your unexpected needs. Some features of the tool may not be available at this time. End User License Agreement - EULA, HPE Software Licensing Terms Whichever plan you choose, you can count on accessible service conveniently available by phone or online chat. Drops? Payment via online banking applications such as PayPal is not currently available at this time. You may also continue with the address as you entered it if you are sure it is correct. Subscription Care Pack Billing and Length of Service. For more information about Microsofts support, please see Microsofts Support Lifecycle FAQ at https://support.microsoft.com/lifecycle. Find an authorized reseller, service provider, or support partner to get a quote. Download PDF You can purchase an HP Warranty and enhanced HP Care Pack on a number of products, not just consumer PCs. HP Netserver Lh series HP Netserver Rack Storage and Hubs, HP ProCurve Switch, HP ProCurve Switch 2512/2524, HP Redundant Power Supply 10Base-T/v6 Hubs, HP AdvanceStack 10Base-T-s Hub 12r/24r with management, HP Surestore va7100 Processor, no memory installed, HP Surestore Ds 2100 Disk System Field Rack, HP Surestore TapeRack - Compaq, IBM, Dell, HP Surestore DLT Library 1/20Rack, LVDS/HVDS 1/20, Desktop, LVDS/HVDS, 2/20, Rack, LVDS/HVDS, 4115/4215wr/7215wr DLT Library, 1 or 2 Drives, HP Surestore 125ex Optical MO Jukebox, 1 or 2 Drives, HP Surestore 40fx Optical Jukebox, 1 or 2 Drives, 1200ex Optical Jukebox, 4,6, or 10 Drives, HP Omnibook 500/900/6000/xe Notebook PCs (Includes Omnibook 6000 with model numbers:f2072w/wg/wu; f2073w/wg/wt/wu; f2081/w/wg/wt/wu; f2082w/wg/wt/wu), HP Omnibook 900/6000 Notebook PCs (excludes Omnibook 6000 with model numbers: f2072w/wg/wt/wu; f2081w/wg/wt/wu; f2082w/wg/wt/wu), HP Omnibook 500/900/4150/6000 xe3 Notebook PCs, HP Omnibook 500/6000/xe3 Notebook PCs includes Omnibook 6000s with a 1 Year Standard Warranty, HP Omnibook 6000 Notebook PCs with a 3 Year Standard Warranty, Global Next Day Onsite Global Parts Only, 1 Year 3 Years (years 2 and 3), HP Kayak xm600/xu700/xu800 series PCs (CPU only), HP Vectra vl400/vl600/vl1800 series PCs (CPU only), HP Visualize Linux Personal Workstation XL/PL, HP Visualize Personal Workstation x class/p class, HP Deskjet 980cxi/990cxi pro series printers, HP Color LaserJet 4500/4550/n/dn/hdn printers, HP Color LaserJet 8550 MFP (includes HP Color LaserJet 8550 ADF and HP Color LaserJet 8550 MFP side HCI), HP Designjet 5000ps/5000 42 inch printers, HP Designjet 5000ps/5000 60 inch printers, 9100c Token Ring, 9100c Ethernet 10/100Base-T, {{#each this}} Well cover the most frequently asked questions so you can have your HP care pack support explained in full detail. Any questions? HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customers environment and how these products interact with each other. Support. Support Services | Aruba HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud. HPE Foundation Care Service - Support Services data sheet - PSNow How to register a warranty or service agreement on HPE website Prices provided in quotes by local resellers may vary. Prices provided in quotes by local resellers may vary. HPs subscription Care Pack is a more flexible, affordable and convenient way to ensure your HP laptop or desktop PC is protected if something were to happen to it. You can view your entitlement and coverage in your Subscription Care Pack Terms of Service. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative. ENGLISH (U.S.), Worldwide DEUTSCH, Europa/Naher Osten/Afrika . Contracts and warranties Contracts and warranties For some HPE Support Center features, you must have an active contract or warranty covering a specific product to access HPE's downloads, knowledge, and tools. As low as $57 /mo with HPEFS Available Add to cart More Information Features Specifications Key Features Phone access to experts Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Price : 1,224.12 $. A credit card is required for HPs subscription Care Pack to automate billing. HPE Sales. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes. Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt. Modify your browser's settings to allow Javascript to execute. It is strongly recommended that you edit the address and try again. Support Services Central Each year your subscription will renew, and you will be billed based upon the agreed billing cycle (I.e. Post Warranty plans provide additional coverage after your base warranty expires. Explore, Open Never again lose revenue, jeopardize customer satisfaction, or negatively impact workspace productivity due to unaffordable downtime. Further for those connected products, HPE extends general technical guidance to include HPE InfoSight analytics and the alerts and recommendations provided. Our system could not confirm your address to be valid and cannot find a recommended alternative. HP subscription Care Pack goes beyond the HP factory warranty and can provide additional coverages. Our product experts would love to chat with you to find products and services that enable opportunities and resolve your business problems. For configured HPE products, on request, HPE assists Customers to understand the issues, alerts, and information provided by HPE InfoSight. Page count is defined as the number of pages (printed or plain) that have passed through a printer's print engine and recorded on the test page. On-site services provided only if issue can't be corrected remotely. HPE has launched the OfficeConnect Support Portal to make the small business support experience faster, simpler and more intuitive, and now offers around the clock support at no additional cost during the warranty period.
